If your order is in good shape, refunds are not applicable. However, Tribe Rugs gives you a 24hours cancellation policy.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To see if you are eligible for a return, you can contact us at
contact@triberugs.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
contact@triberugs.com.
Exceptions / non-returnable items
If your order is in good shape, refunds are not applicable. However, Tribe Rugs gives you a 24hours cancellation policy.
All of our products are naturally sourced and hand-made. Each product is crafted by hand, uniquely with the traditional process, not giving us space for refunds.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
